Who we are

We are a non corporation business located at 424 8th St, Marysville CA 95901, USA.  Along with our affiliates (collectively, “Company Group”, or “we/our/us”), we own and operate a number of websites (the “Websites” or “Sites”).

This global Privacy Policy (“Privacy Policy”) applies to each Website and App that it appears on.

Introduction

This Privacy Policy explains how we collect, use, process, share and store Data when you use our Services (both terms as defined below), explains rights that you may have under specific data privacy and protection laws, and provides instructions on how to exercise any rights that apply to you (collectively, “Data Laws”).

The rights discussed in the CCPA Notice are for residents of California.  The rights discussed in the GDPR Notice are for persons located in the EU, EEA, UK or Switzerland. Depending on where you live or are located, these rights may not apply to you.  Both the CCPA Notice and the GDPR Notice are provided as Addenda at the end of this Privacy Policy.

Our Websites and Services may include links to third-party websites, plug-ins, services, social networks or mobile applications. Clicking on those links, or enabling those connections, may allow the third-party to collect or share Data about you. We do not control these third parties, and you should read each of their privacy notices before you submit any information to them.

Paypal Notices

PayPal is an independent Controller for the purpose of Processing Customer Data. You can access Paypal’s Privacy Statement at: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

You should carefully read this document to understand our policies and practices for processing and storing Data. By interacting with our Services, you accept the policies and practices described in this Privacy Policy. This Privacy Policy may change from time to time (see Updates to This Privacy Policy), and your continued use of our Services after any change means you accept those changes.  Please check the Privacy Policy frequently for any updates.

Defined Terms

In addition to the terms already defined above, we provide these definitions:
“CCPA” means the California Consumer Privacy Act of 2018, as it may be amended from time to time.
“Data” is information about you that we collect, or that you provide to us, and may include PII.
“Device” means the computer, smart phone or other electronic device that you use to access the Services.
“Device Information” means information about a Device, including the IP address used to access the Services, associated cookies or cookie identifiers, and other information related to the formatting or presentation of the Services for your Device and includes information about the Device often stored in picture files, including Device type and the location you were in when you took the picture.
“EEA” means countries in the EU plus Iceland, Lichtenstein, and Norway.
“EU” means the countries which are currently members of the European Union.
“GDPR” means the General Data Protection Regulation of the European Union, and the equivalent Data laws of the EEA, United Kingdom and Switzerland.
“Identifiable Natural Person” is one who can be identified, directly or indirectly, by a single piece of data such as a name, an ID number, IP address, location data, an online identifier or by other data that, when combined, makes it possible to determine the identity of that natural person.
“Personal Data” means any information about an identified or Identifiable Natural Person who has rights under the GDPR (“Data Subject”). 
“Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could be linked, directly or indirectly, with a particular consumer, household or Device.
“PII” means personally identifiable information, which is information that can be used to identify a specific individual, including Data that may be classified as Personal Information subject to the CCPA Notice or Personal Data subject to the GDPR Notice.
“Services” means the Sites, Apps, and other services available from us.

How We Collect Data

We use different methods to collect Data, including:

Direct Interactions. These direct interactions include the contents of your communications with us, whether via e-mail, chat functionality, social media, telephone or otherwise, and inferences we may make from other personal information we collect. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality. Our chatbox vendors may also retain records of your chats with us.

Additionally, data from direct interactions may be collected through third parties that have their own privacy policies and procedures regarding the collection and processing of your data. When using the ChatGPT functionality on the Sites, you consent to our collection of and the transfer and processing of the data you provide in the chat, to ChatGPT.

These interactions also include data you provide when you create an account, subscribe to our Services, search for a product, place an order, upload a photo or other content, create a seller profile on our Services that offer seller capabilities, participate in discussion boards or other social media functions on our Services, enter a competition, promotion or survey, and when you report a problem with our Services. If you choose to make any seller profile that you create public, people may see your name, the country you designate in your profile, and your “About” details. You can adjust the privacy settings for your seller profile at any time.

Automated Technologies or Interactions. As you interact with our Services, we may automatically collect Data about your Device and your browsing actions and patterns, even if you do not create an account or place an order with us. We collect this Data by using cookies, server logs, and other similar technologies. You can block cookies in your browser by activating the settings that allow you to refuse all or some cookies. IMPORTANT NOTE: if you use your browser settings to block all cookies (including essential cookies), the Services may not function properly or may not work at all.

Cross-Device Tracking: Some of our Services use data analytics companies, advertising networks, and/or social media companies to engage in “cross-Device tracking,” which occurs when platforms, publishers, and advertising technology companies try to connect a consumer’s activity across smartphones, tablets, desktop computers, and other connected devices. Cross-Device tracking enables us to link your behavior with our Services across Devices.

Third parties or Publicly Available Sources. We receive Data from third parties such as business partners and sub-contractors who provide us with a variety of business services like shipping and payment processing, advertising, analytics, search information, etc.

User Contributions. You may also provide us with Data to post on the Services or to transmit to third parties (collectively, "User Contributions"). User Contributions are submitted at your own risk. We limit access to certain pages, and you can also adjust privacy settings for User Contributions by logging into your account profile. However, we cannot and do not guarantee that unauthorized persons will not be able to view your User Contributions.

Types of Data We Collect

PII We Collect
We collect PII including your name, billing address, delivery address, e-mail address, telephone number, IP address, credit/debit card numbers and other financial information needed to complete your transactions with us, photos and other content you upload, any profile image you provide, user IDs and/or passwords used to access the Services, your Services browsing history, and any phone number used to call our customer service number. Depending on the Services you use and the products you choose to customize, you may also provide us with video and voice recordings, age, date of birth, gender and other similar information. 

Device Information
We collect information relating to the Device(s) you use to access the Services, including the Device model, operating system, browser type, IP address, and event information from use of the Services.

Community Postings
You can post information on our blogs, forums, or other public posting areas. Any information you disclose is available to anyone with internet access. You do not have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services.
Other Data We Collect
In addition to PII, we collect other Data from you when you use the Services, including: 

• Data that neither directly nor indirectly reveals your identity nor directly relates to you, such as statistics, or aggregated information. For example, we may aggregate Data to calculate the percentage of users accessing a specific Website, App, or feature of our Services;
• Technical information, including browser type and version, or operating system and platform; and
• Data about your interactions with our Services, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Services (including date and time), products you viewed or searched for or (in the case of some of our Services) “favorited”; Service response times, download errors, length of visits, interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away.

Data About Children
We do not knowingly collect, use, process, share or store PII from children under the age of 18.  The Services are not intended for use by children under the age of 18. If you believe that we have unknowingly collected PII from a child under the age of 18, contact us as soon possible. However, certain of the Services may collect information about children from an adult who creates a customized product about a child.

Why We Use and Process Data

Use and Processing of PII
We may use and process PII that is either collected by us or provided by you for the following purposes:

• Providing the Services in the manner most effective for you and your Device;
• Fulfilling your orders placed through the Services;
• Making interest-based suggestions and recommendations about our products and Services;
• Assessing the effectiveness of our advertising and tailoring our advertising so you receive only what is relevant to you;
• Improving the Services and notifying you about changes;
• Managing your customer relationship with us;
• Enabling your participation in our Services' interactive, social media, or other similar features;
• Integrating social media into your experience with our Services;
• Carrying out your support requests;
• Notifying you about unfinished transactions, unused credits, or order status;
• Sending you information about discounts, special offers, and new products;
• Managing the Services, including troubleshooting, data analysis, testing, research, statistical analysis, security, quality control, and fraud prevention;
• Verifying your identity;
• Reminding you of special occasions;
• Performing billing, administration, and collections functions;
• Protecting the Services and our employees and operations;
• For a Reorganisation Use;
• Marketing to you directly through the social media platforms that you use and through other websites;
• Sharing information with law enforcement agencies in response to formal or informal inquiries and with other third parties when required by law and pursuant to our internal policies;
• Carrying out activities related to any of the above, or any other purpose for which the Data was collected, including dispute resolution and protection of our legal rights or the rights of third parties.

Use and Processing of Other Data

We may use Data that is not PII for any business purpose.

Who We Share Data With and Why

We may share Data within our Company Group to comply with internal, contractual and legal obligations, and for marketing activities.

We may also share Data with third parties as follows:

• Business partners, suppliers, service providers, subcontractors and other third parties to enable them to provide services such as fulfillment, IT, logistics, delivery, communication, cybersecurity, fraud protection, and legal/audit. These parties are required to maintain the confidentiality of Data and are restricted from using it for any purposes other than those requested by us;
• Social media platforms;
• Advertisers and ad networks;
• Public, governmental, or regulatory authorities and institutions; and
• Potential buyers, investment banks or financial institutions in connection with any contemplated or actual corporate reorganizations or business transactions such as evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Data held by us about our users is among the assets transferred (each, a “Reorganization Use”).
• Courts, law enforcement authorities, regulators, attorneys or other third parties in connection with the establishment, exercise, or defense of legal claims.

Sharing of Other Data

We may share other Data without restriction.

Pursuant to our contractual relationship with Google, we do not share data received from Google for reasons other than providing or improving functionality. See the Google terms here for additional information

Your Choices About Our Use of Data

Transactional Emails: We occasionally send transactional emails notifying you about your orders, account information, changes to the Services, updates to our online documents, and other matters. You may not opt out of transactional emails.

Promotional Offers: You can stop receiving promotional offers by following opt-out links in each promotional message.

Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you refuse all cookies, you will be unable to use the Services.  If you disable or refuse some cookies, parts of our Services will be inaccessible or not function properly. For more information about tracking technologies, please see Automated Technologies or Interactions above.

Updating PII.  If you wish to update your account information, you may log into your account and make changes, or contact us via the Contact Us link in the Website you are using, and we will update or correct any account information at your request. 

How Long We Use and Store PII

We store PII from the time of collection as follows, unless contractual or legal obligations require us to store it for a different period: 

If you neither create an account nor buy anything (even as a guest) we will delete PII about you at the earlier of your revocation of consent or in accordance with our Cookie Notice.
If you either create an account, or buy as a guest, we will delete PII about you at the first of the following:

• 1.  You ask us to;
• 2.  You have not created an account on any of our Services for a period of nine (9) years, or made a sale from any seller account;
• 3.  You haven’t purchased anything for nine (9) years; or

Pursuant to our contractual relationship with Meta, we store Platform Data received from Meta for no longer than five (5) years. See the Meta terms here for additional information.

How We Protect Data

The Services have physical, electronic, and administrative security measures in place designed to protect against the loss, misuse, and unauthorized access, use, alteration, or disclosure of Data under our control. When you submit credit card information through the Services, we create a nonce so your credit card information is never stored by us.  While no transmission over the internet can be guaranteed as 100% secure, and we strive to protect PII during transmission, we cannot ensure or warrant the security of any Data that you transmit to or receive from us.  We urge you to take steps to keep Data safe (including your account password), log out of your account after use, and close your web browser.

Opt-Out Preferences

California and Virginia residents may opt out of the sharing of their information by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
We can only link your request to opt-out of sharing to your browser or device identifier, and not to any information about any account you may have with us. The connection between your browser or device and any account you have with us is not known to us. Accordingly, now that we have implemented GPC recognition, any prior choices you have made regarding sale/sharing of your personal information are no longer valid. If you wish to opt out of the sale/sharing of your information, you will need to do so by rebroadcasting the GPC signal to us now and again in the future to the extent you visit our website with a different device or clear the cookies cache from your current device.

We Do Not Sell Data.

Persons Outside the United States, EU, EEA, UK and Switzerland

You confirm that your command and knowledge of the language in which this Privacy Policy is written is sufficient to understand the terms and conditions in this Privacy Policy. If you live in the European Union, EEA, UK or Switzerland, or are located outside the United States: (i) you acknowledge that by using the Services, personal data about you may be transferred to our servers or third-party servers located in the United States in connection with the purposes stated in this Privacy Policy and expressly consent to such transfers, and (ii) you understand that the laws with respect to the protection of Data in the United States may not be as stringent as those in your home jurisdiction. If you live in or are in the European Union, EEA, UK or Switzerland, the Addendum for Persons Located in the European Union, UK, EEA and Switzerland EU below describes additional rights you might have.

Updates to This Privacy Policy

Please check this Privacy Policy periodically to inform yourself of any changes.  We reserve the right to modify this Privacy Policy at any time, so you should review it frequently.  If we make material changes to this Privacy Policy, we will post notice of the changes on the Services homepage and/or as required by law notify you by email using the current email address for your account. 

Addendum for Persons Residing in California

We collect “Personal Information” as defined in the CCPA. We collect Personal Information from the following categories of sources:

• Directly from you. For example, from your creation of an account, forms you complete or products you purchase and Services you use, and when you participate in a contest or survey.
• Indirectly from you. For example, from your interactions on the Websites or in the Apps.
• From other companies in our Company Group.
• From our business partners and service providers.

How We Share Personal Information

We disclose Personal Information to our Service Providers, Contractors and third-parties for business purposes pursuant to written agreements or contracts.

Summary of Categories of Personal Information Collected, Sources, and Categories of Third Parties Shared With

The table below summarizes the Personal Information collected, used and shared by us or our Service Providers and Third Parties within the last twelve (12) months.

Your CCPA Rights and Choices

The CCPA provides California residents with specific rights regarding Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

• 1. CCPA Access to Specific Information If you are a California resident, you have the right to request that we disclose certain information to you about our collection and use of Personal Information about you over the past 12 months. Once we receive and confirm your verifiable CCPA request (see Exercising CCPA Access and Deletion Rights below), we will disclose to you:
  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information we collected about you.
  • The categories of Personal Information shared for cross-context behavioral advertising purposes, and the categories of recipients to whom the Personal Information were disclosed for those purposes; and
  • The categories of Personal Information sold (if any), and the categories of third parties to whom the Personal Information was sold.
• 2. CCPA Deletion Request Rights California residents have the right to request that we delete any of the Personal Information that we collected from them and retained, subject to certain exceptions. Once we receive and confirm your verifiable CCPA request (see Exercising Your CCPA Rights below), we will delete (and direct our Service Providers to delete) Personal Information about you from our records, unless an exception applies. We may deny your deletion request if retaining the Personal Information is necessary for us or our service provider(s) to:
  • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair intended functionality.
  • Exercise free speech, ensure the right of another CCPA user to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Enable solely internal uses that are reasonably aligned with user expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
• 3. CCPA Correction Requests California residents have the right to request that we correct any incorrect Personal Information that we collect or retain about them, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will correct (and direct any of our service providers that hold your data on our behalf to correct) your Personal Information from our records, unless an exception applies. We may deny your correction request if (a) we believe the Personal Information we maintain about you is accurate; (b) correcting the Personal Information would be impossible or involve disproportionate; or (c) if the request conflicts with our legal obligations.
• 4. CCPA Right to Opt Out of Sales or Sharing of Personal Information California residents have the right to direct us not to “sell” their Personal Information to third parties for monetary or other valuable consideration, or “share” their Personal Information to third parties for cross-context behavioral advertising purposes.
• 5. Exercising CCPA Rights Only you, or someone legally authorized to act on your behalf, may make a verifiable CCPA request related to Personal Information about you. You may also make a verifiable CCPA request on behalf of your minor child.  You may make a verifiable CCPA request for access only twice within any 12-month period. The verifiable CCPA request must:
  • provide sufficient information that allows us to reasonably verify you are either the person we collected Personal Information about or their authorized representative, which may include information that you have already provided to us, such as your name and email address; and
  • describe your CCPA request in sufficient detail so that we can properly understand your request and respond to it.
  We may not respond to your CCPA request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information is about you or someone you are legally authorized to act on behalf of. Making a verifiable CCPA request does not require you to create an account with us. We will use Personal Information provided in a verifiable CCPA request only to verify the requestor’s identity or authority to make the request.
• 6. CCPA Response Timing and Format We endeavor to respond to verifiable CCPA requests within forty-five (45) days of their receipt. If we require more time (up to 90 days) to respond to your request, we will inform you in writing of the reason and the needed extension period. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response to the email address you provide on the CCPA Request Form. Any CCPA disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable CCPA request. Our response will also explain the reasons we are not complying with your CCPA request, if applicable. We do not charge a fee to process or respond to your verifiable CCPA request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the CCPA request warrants a fee, we will tell you why and provide you with a cost estimate before completing your request.
• 7. CCPA Non-Discrimination We do not discriminate against California residents for exercising their CCPA rights. Unless permitted by the CCPA, we will not:
  • Deny you goods or services.
  • Charge you different prices for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you with a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
• 8. CCPA Notice of Financial Incentive We may offer you financial incentives for the collection, sale, retention, and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. Pursuant to the CCPA, this Notice is to provide you with information regarding any financial incentive or “price or service difference" that we may provide in exchange for your personal information. The Personal Information collected from you in exchange for financial incentive or “price or service difference” may include collecting the following categories of personal information from customers who participate: identifiers; customer records; protected class and demographic information; commercial information and preferences; internet or other electronic network activity information and device information; audio, electronic, visual, or other sensory information; and inferences. In order to participate in our rewards program(s) and use our services, you may provide Personal Information from time to time, directly or indirectly, in exchange for cash, gift cards, or other financial incentive, or price or service difference, the amount or nature of which will be specified in each instance at the time the Personal Information is to be submitted. You can opt-in to the financial incentive or price or service difference by submitting Personal Information. If you wish to opt-out of the financial incentive or price or service difference, do not submit the Personal Information. If Each financial incentive or price or service difference related to the collection and use of Personal Information is based upon our sole reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation that may be realized by rewarding brand loyalty. We calculate the value of the offer and financial incentive by using the expense related to the offer. By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the Personal Information collected and contained.

 Other California Privacy Rights

In addition to your rights under the CCPA, California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Services that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for their direct marketing purposes.

Changes to this CCPA Notice

We reserve the right to amend this CCPA Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated Notice on the Services and update the Notice’s effective date. Your continued use of the Services following the posting of any changes to this Notice constitutes your acceptance of those changes.

CCPA Contact Information

If you have questions or comments about this Notice, the ways in which we collect and use Personal Information, your choices and rights regarding such use, or you wish to exercise your rights under California law, please contact us

End

Yes that was a lot, and we apologize. With all the craziness we have to protect both ourselves, and you. 

Thank you!